Curriculum Vitae

Juan Manuel Salas

Address: Na Bělidle 995/8, 150 00 Praha 5. Czech Republic   Mobile: +420 777 608 348

Email: jsalas@doxmachina.eu   Homepage: doxmachina.eu   LinkedIn: /in/jmsalassoza

Professional summary

Skilled technical writer with 14 years of proven experience producing API, software and governance documentation across technology, finance, logistics, and pharmaceutical sectors. Expertise in docs-as-code, single-sourcing and automation. As a senior professional, I do not participate in unpaid home assignments.

Professional experience

Technical Writer — D-PLOY

2023 – Present; Prague, Czech Republic

  • Driving lifecycle of network connectivity documentation at SANDOZ; i.e., creation, reviewing, publishing, archiving, migration.

  • Acting as a librarian and assisting with documentation transition for the impacted services and ensuring template compliance; e.g., Low & High Level Designs, Architecture Handbooks.

Tools used: Microsoft Office, Microsoft SharePoint, Atlassian Confluence, Jira

Technical Writer — PAACK

2022 – 2023; Barcelona, Spain

  • Maintaining API documentation in sync with Product and UX/UI releases and other cross-functional teams in Agile environments.

  • Developing documentation standards, automation and single-sourcing initiatives and assisting UX/UI design of user personas.

Tools used: Markdown, Confluence, GitHub, ReadMe (OpenAPI, Rest API), Figma, Visual Studio Code

Technical Writer — ICEWARP

2019 – 2022; Prague, Czech Republic

  • Building and maintaining a single-sourced documentation portal in sync with version releases in Waterfall environments.

Tools used: MadCap Flare, GitLab

Technical Writer — EMBEDIT

2015–2019; Prague, Czech Republic

  • Creation of user manuals, feature guides and white papers relevant to technical aspects of credit cards and consumer loans; e.g., Account Management, Loyalty & Rewards, Statements, Merchants, Collections, payment cards backend integrations.

Tools used: Microsoft Office, Markdown, UML, GitHub, Atlassian Confluence, Jira

Knowledge Coordinator — CSC

2011–2015; Prague, Czech Republic

  • Driving documentation lifecycle: drafting, publishing, reviewing, archiving low or zero-usage content and reporting.

  • Developing governance policies and continuous delivery (“Evergreen”) by actively capturing knowledge out of tickets, known issues, identifying content owners and SMEs, business critical articles, monitoring ratings, expiry date and hits count.

  • Maintaining the incident knowledge bases (13,000+ articles) and adhering to the internal Knowledge Management guidelines (source of incident, business impact, template — How-to guide, Known Error, Reference).

  • Assisting in the service transition from ITIL framework to KCS methodology.

Tools used: ServiceNow, BMC Remedy

Education

Bachelor in Computer Engineering — Universidad Tecnológica de Honduras

2001–2005; San Pedro Sula, Honduras

Tools

Authoring: Markdown, CSS, XML, HTML, MadCap Flare, Visual Studio Code

Collaboration: Confluence, Jira, Slack, Microsoft Teams, Microsoft SharePoint

API docs: Postman, ReadMe (OpenAPIs)   Static site generators: Hugo, Jekyll

Docs-as-code: GitLab, GitHub Actions, CI/CD   Scripting: PowerShell, Python

Languages

Spanish — Native    English — Fluent   French — Intermediate    Czech — Intermediate

Additional information

  • Permanent residence in the Czech Republic

  • Remote collaboration preferred as FTE or B2B (VAT payer) —open to hybrid—