Location: Prague, Czech Republic
Email: jsalas@doxmachina.eu • Website: doxmachina.eu • LinkedIn: /in/jmsalassoza
Skilled technical writer with 14 years of proven experience producing API, software and governance documentation across technology, finance, logistics, and pharmaceutical sectors.
Expertise in topic-based authoring, single-sourcing and automation. Acquainted with industry standards for Product Development, UI Writing, UX collaboration and enterprise localization. Exposure to LLM and AI-powered workflows.
Driving the lifecycle of WAN/LAN connectivity documentation at SANDOZ (creation, reviewing, publishing, archiving, migration).
Acting as a librarian and assisting with documentation transition for the impacted services and ensuring template compliance (Low and High Level Designs, Architecture Handbooks and User Requirements Specifications).
Establishing a collaboration workflow with engineers and cross-functional contributors to deliver clarity, consistency and data quality compliance.
Tools used: Microsoft Office, Microsoft SharePoint, Atlassian Confluence, Jira
Maintaining API documentation in sync with Product Management and UX/UI releases and other cross-functional teams (Software Devs, DevOps, Engineering, UX designers, Customer Solutions) in Agile environments.
Developing workflows, style guides, documentation standards, version control, CI/CD automation and single-sourcing initiatives, while assisting UX/UI design of user personas and curating SEO-optimized blog posts.
Creating, maintaining and proofreading internal wiki articles (Mobile Apps, Cloud, Infrastructure, CI/CD)
Tools used: Markdown, Confluence, GitHub, ReadMe (OpenAPI, Rest API), Figma, VSCode
Building and maintaining single-sourced documentation portal from scratch, prioritizing content reuse and version control
Synching product documentation with version releases in Waterfall environments.
Tools used: MadCap Flare, GitLab
Creation of user manuals, feature guides and white papers relevant to technical aspects of credit cards and consumer loans. e.g., Account Management, Loyalty & Rewards, Statements, Merchants, Collections, payment cards backend integrations.
Validating documentation by testing scenarios and evaluating UI in production and non-production environments
Tools used: Microsoft Office, Markdown, UML, GitHub, Atlassian Confluence, Jira
Driving documentation lifecycle: drafting, publishing, reviewing, archiving low or zero-usage content and reporting.
Developing governance policies and continuous delivery (“Evergreen”) by actively capturing knowledge out of tickets, known issues, identifying content owners and SMEs, business critical articles, monitoring ratings, expiry date and hit counts
Maintaining the incident knowledge bases (13,000+ articles) in ServiceNow and complying with the internal Knowledge Management guidelines (business impact, template)
Assisting in the service transition from ITIL framework to KCS methodology
Tools used: ServiceNow, BMC Remedy
Authoring: Markdown, CSS, XML, HTML, MadCap Flare, Visual Studio Code
Collaboration: Confluence, Jira, Slack, Microsoft Teams, Microsoft SharePoint, Google Workspace
API docs: Postman, ReadMe (OpenAPIs)
Static site generators: Hugo, Jekyll
Docs-as-code: GitLab, GitHub Actions, CI/CD
Scripting: PowerShell, Python
Oxygen and DITA XML compatible authoring: Topic-based content, schemas, structured content, multi‑format publishing
Spanish — Native • English — Fluent • French — Intermediate • Czech — Intermediate